TERM AND CONDITIONS

1. Our products are new and garanted, .whenever we make a shipment check the goods to see if it presents anomalies. We document the object photographing everything to demonstrate its actual state-keeping until delivery.

2. The prices of the items will be billed in Euros. MERCANTIA SAS will do its best to guarantee that the prices reported on the website are correct and updated. Shipping costs will be FREE for orders over € 500.00 for smoller amounts will be charged a fee at the time of order not refundable in case of return of goods

3. Items purchased by the customer will be delivery to the destination address indicated. All of our items are exclusively handmade and unique so it can take 10 (ten) to 15 (fifteen) days tobe shipped. Delivery time may vary depending on the country and the availability of the goods , for a maximum of 40 (forty) days from the date of order. When delivery is delayed for reasons beyond the reasonable control of MERCANTIA SAS , the customer will be notified with the new delivery date.

4. Payment will be made by the customer by credit card via PayPal or Bank Transfer
My Bank is CHIANTI BANCA AGENCY POGGIBONSI
IBAN: IT 31 H 08673 71940 000000 331420
BIC/SWIFT: ICRAITRRIP0

5. Any cancellation of the payment by credit card by the customer without adequate notice by the latter to Mercantia sas containing the reasons for such cancellation will not be 'considered termination of the sale.

6. The Customer may return items purchased at www.mercantiaone.it, without any criminal charge, without being required to provide an explanation, within ten (10) calendar days from the date of receipt by the customer of the articles in the subject. Following the return of articles MERCANTIA SAS mines by the contract of sale shall be deemed void for all purposes and all of its obligations, rights or claims also forfeited, without prejudice, however, that if the deposits are returned items damaged in MERCANTIA SAS will have the right to withhold pay for the items already made by the customer.

7. In the case of damage ofthe goods during delivery MERCANTIA SAS will give notice to the customer allowing the customer to raise timely complaint against the carrier of his choice and obtain a refund of the product value (if insured by the customer) MERCANTIA SAS is not liable for damage, theft or loss of goods returned by uninsured shipments at the expense of the customer.

8. Before sending back the items to MERCANTIA , the customer must send an e-mail TO info@mercantiaone.it within 7 days of receipt of goods to get the authorization to proceed with the return.

9. shipment costs for returns are two to the customer as required by law and will not be reimbursed.

10. You will have no right to terminate the Agreement if the products supplied are covered in the categories: * Custom Items

11. Articles should be sent to MERCANTIA SAS sleeps with a single shipment by courier or registered mail within ten (10) calendar days from the date of receipt of items by the customer.
As well as written in the terms and procedures set out above, the right to made by the Customer will be deemed exercised properly when they were under the following conditions:

a) Articles that are made must not have been used, worn, washed or damaged;
b) items must be returned in original packaging with any accessories;

Upon receipt of returns, MERCANTIA SAS verify compliance with the above procedure and the strict observance of all conditions of the case. As soon able to confirm that the requirements have been met, MERCANTIA SAS will send the customer an e-mail confirming acceptance of the return and start the refund procedure so that the customer receives a refund than you paid for returns within thirty (30) days, regardless of the mode of payment adopted previously by the customer. The repayment of the amounts paid by the customer will always be done solely for the benefit of the customer who made the payment.
In the event that the conditions referred to in subparagraph a) should not have been met, the customer will not be entitled to a refund of the amount paid to MERCANTIA SAS mine, and the Customer will be entitled, at their own risk and expense, to be send back the item, except that if the customer does not ask to get back to the article, MERCANTIA SAS will have the right to hold him together with the amount received in connection with the transaction.

12. Any disputes arising shall be referred to the exclusive jurisdiction of competent court of the city of Siena (Italy).